An Inside Job: Meeting Internal Customer Needs

Introduction

Most businesses recognise that exceptional service is vital to winning and retaining customers – but very few treat internal customers with the same level of respect and support.

The performance of every individual within the business is directly dependant on the performance of others.  Working relationships in businesses that treat internal customers with the same level of service and support as external customers are stronger, more effective and more productive.

An Inside Job: Meeting Internal Customer Needs is an introduction to the concept of the internal customer.  By following the techniques outlined in the course, staff will soon enjoy tangible benefits: closer, more efficient working relationships and a sense of trust and shared purpose.

Who is the course for?

An Inside Job: Meeting Internal Customer Needs is suitable for anyone working in a customer-focussed industry, who has little or no knowledge of how to build productive working relationships with staff from different departments.

This course is appropriate for any business sector, there are no formal entry requirements and employees do not need any prior experience.

What will you get from this course?

When you have completed this course, you will be able to:

• treat internal customers in the same way as external customers
• give internal customers the best possible service
• communicate effectively with internal customers
• ask internal customers what they want
• respect and support internal customers

Course features

Famous faces including Hugh Laurie will show you why it’s important to treat internal customers with the same level of respect and support as external customers.  An investigator is called in to expose mismanagement at Smug Hotel – and the super sleuth shows how frontline customer service staff are let down by their less customer-focused colleagues.

Set in everyday surroundings, well-known performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them.  The familiar settings and witty role play will help you to apply the material to your own workplace.

Before you begin the course, you’ll take a short test to help identify any knowledge gaps. As you work through the course, you’ll be presented with simple exercises to check your learning.

You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.

Other courses you might be interested in

Complaints and Quality Management: Quality through Customer Service, Understanding Customers, Steps to Success: Professional Customer Service Skills, Demanding Customers: Customer Care Made PERFECT, If Looks Could Kill: Controlling Your Behaviour, No Complaints? Complaints and the Customer

Course code

104198BT023

Five reasons to enrol on an eCourse - today!

• You get value for money. Competitively priced, eCourses take place on-site so there's no need to waste valuable time and money travelling to a course.
• You can start straight away. Online eCourses are just a few clicks away and DVD and CD ROM eCourses can be with you in a matter of days. There's no paperwork and no fuss.
• Flexibility is built in. Learn when it suits your business and your colleagues, with training designed to fit in around your work patterns and personal life.
• You learn at your own level and at your own pace. Individuals remain in control of their learning and can fill in knowledge gaps rather than cover ground they're already familiar with.
• Team Managers or course buyers can track their employees' progress. Our online eCourses have an inbuilt tracking system ensuring that employees remain on schedule.