Demanding Customers: Customer Care Made PERFECT

Introduction

The snappy customer, the flashy customer, the yappy customer, the picky customer – businesses that thrive in today’s competitive environment have the skills in place to turn negative customer reactions into positive customer experiences!

Using the P.E.R.F.E.C.T. (Polite, Efficient, Respectful, Friendly, Enthusiastic, Cheerful and Tactful) model, Demanding Customers: Customer Care Made PERFECT is a helpful introduction to the problems that demanding customers create and the expectations they have. The course will help employees deliver an outstanding customer service experience to even the most difficult of characters.

Who is the course for?

Demanding Customers: Customer Care Made PERFECT is suitable for anyone who works in a customer-facing position and wants to improve their skills for achieving customer satisfaction – even when handling the most demanding people.

This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.

What will you get from this course?

When you have completed this course you will be able to:

• describe the techniques used to satisfy demanding customers
• adopt the P.E.R.F.E.C.T. approach to customer service
• demonstrate good customer service skills in different situations

Course features

Famous faces including Dawn French, Robert Lindsay, James Fleet and Rebecca Front will show you four types of demanding customer and how to deal with them through a number of different customer-facing situations.

Set in everyday surroundings, well-known performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them. The familiar settings and witty role play will help you to apply the material to your own workplace.

Before you begin you’ll take a short test to help identify any knowledge gaps. As you work through the course you’ll be presented with simple exercises to check your learning.

You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.

Other courses you might be interested in

Steps to Success: Professional Customer Service Skills, Understanding Customers, No Complaints? Complaints and the Customer, Complaints and Quality Management: Quality through Customer Service, An Inside Job: Meeting Internal Customer Needs, If Looks Could Kill: Controlling Your Behaviour

Course code

104198BT006

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