Performance Matters: The Need for Constructive Criticism

Introduction

Delivering criticism is rarely easy, but performance issues are part of everyday working life. Businesses where unsatisfactory performance is addressed and rectified inevitably outperform those that take a more ‘head in the sand’ approach!

Performance Matters: The Need for Constructive Criticism introduces the use of constructive criticism to improve performance. The course shows how to prepare and deliver criticism and advises how both parties can move on after criticism has been delivered. With the practical guidance provided, managers will become more confident about delivering criticism and the business will benefit from improved workforce performance.

Who is the course for?

Performance Matters: The Need for Constructive Criticism is suitable for people who are likely to become first-time managers, and those who are already managers but have little or no knowledge of how to conduct criticism effectively and without acrimony.

This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.

What will you get from this course?

When you have completed this course you will be able to:

• understand that criticism is an essential part of a manager's responsibilities
• understand why people should only be criticised for what they've done, not who they are
• understand how criticism done badly can make things worse
• recall the seven rules for ensuring that criticism is conducted effectively

Course features

Famous faces including John Cleese show you how to and how not to go about giving critical feedback. The reluctance and clumsy attempts of a planning officer to criticise his assistant for a mistake make the situation worse until he learns how to handle the situation correctly.

Set in everyday surroundings, well-known performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them. The familiar settings and witty role play will help you to apply the material to your own workplace.

Before you begin you’ll take a short test to help identify any knowledge gaps. As you work through the course you’ll be presented with simple exercises to check your learning.

You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.

Other courses you might be interested in

I'd Like a Word with You: The Discipline Interview, Performance Matters: The Importance of Praise, The Dreaded Appraisal: Both Sides of the Appraisal Interview, Harvard ManageMentor

Course code

104198BT010

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