Performance Review: Every Manager's Nightmare

Introduction

A 2008 survey found that businesses which conducted effective appraisals, followed by targeted development planning, enjoyed productivity rises of almost 3% and an 11% increase in quality of service [1].

Performance Review: Every Manager's Nightmare outlines the key techniques managers must develop if they are to lead effective appraisal interviews. The course explores typical behaviours that managers may face in appraisal situations - from the defensive to the tearful, from the aggressive to the uncommunicative - and proposes simple and effective strategies to counter them. By the time managers have completed the course, they will have new skills in place to deal with difficult behaviours, minimise confrontation and lead more productive performance reviews.

This course is structured around a series of engaging video clips featuring Hugh Laurie. Key messages are delivered with simplicity and impact, making learning more memorable.

[1]: Talent Q Group, February 2008.

Who is the course for?

Performance Review: Every Manager's Nightmare is an ideal course for managers who wish to make the appraisal interview less confrontational and more productive.

This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.

What will you get from this course?

When you have completed this course you will be able to:

• approach the appraisal interview more positively
• remove emotion from the performance review
• know the best approach to take with a variety of difficult characters
• understand how to get the appraisee 'on side'
• develop key techniques to make appraisals more productive

Course features

Famous faces including Hugh Laurie show you why appraisals can be so painful for the manager and what steps they can take to make the process more positive. The film introduces six manager's 'nightmares': Defensive Dennis; Weepy Wendy; Silent Steve; Non-stick Nigel; Bolshy Becky and Bored Betty. You'll see these classic difficult characters in action and then explore simple and effective strategies to diffuse emotion and get them on side.

Set in everyday surroundings, the performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them. The familiar settings will help you to apply the material to your own workplace.

Before you begin the course, you'll take a short test to help identify any knowledge gaps. As you work through the course, you'll be presented with simple exercises to check your learning. At the end there is a 15 question quiz to help sum up what you have learned.

You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.

Course Code

104198BT043

Other courses you might be interested in

Assert Yourself: Learning to be Assertive, Straight Talking: The Art of Assertiveness, I Wasn't Prepared for That: Overcoming the Fear of Making Presentations

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