Search courses
Login
Not logged in [log in]Site Navigation
Main content
Outline for this course
Introduction
A 2008 survey found that businesses which conducted effective appraisals, followed by targeted development planning, enjoyed productivity rises of almost 3% and an 11% increase in quality of service [1].
Performance Review: Every Manager's Nightmare outlines the key techniques managers must develop if they are to lead effective appraisal interviews. The course explores typical behaviours that managers may face in appraisal situations - from the defensive to the tearful, from the aggressive to the uncommunicative - and proposes simple and effective strategies to counter them. By the time managers have completed the course, they will have new skills in place to deal with difficult behaviours, minimise confrontation and lead more productive performance reviews.
This course is structured around a series of engaging video clips featuring Hugh Laurie. Key messages are delivered with simplicity and impact, making learning more memorable.
[1]: Talent Q Group, February 2008.
Who is the course for?
Performance Review: Every Manager's Nightmare is an ideal course for managers who wish to make the appraisal interview less confrontational and more productive.
This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.
What will you get from this course?
When you have completed this course you will be able to:
- approach the appraisal interview more positively
- remove emotion from the performance review
- know the best approach to take with a variety of difficult characters
- understand how to get the appraisee 'on side'
- develop key techniques to make appraisals more productive
Course features
Famous faces including Hugh Laurie show you why appraisals can be so painful for the manager and what steps they can take to make the process more positive. The film introduces six manager's 'nightmares': Defensive Dennis; Weepy Wendy; Silent Steve; Non-stick Nigel; Bolshy Becky and Bored Betty. You'll see these classic difficult characters in action and then explore simple and effective strategies to diffuse emotion and get them on side.
Set in everyday surroundings, the performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them. The familiar settings will help you to apply the material to your own workplace.
Before you begin the course, you'll take a short test to help identify any knowledge gaps. As you work through the course, you'll be presented with simple exercises to check your learning. At the end there is a 15 question quiz to help sum up what you have learned.
You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.
Course Code
104198BT043
Other courses you might be interested in
Assert Yourself: Learning to be Assertive, Straight Talking: The Art of Assertiveness, I Wasn't Prepared for That: Overcoming the Fear of Making Presentations
Five reasons to enrol on an eCourse - today!
- You get value for money. Competitively priced, eCourses take place on-site so there's no need to waste valuable time and money travelling to a course.
- You can start straight away. Online eCourses are just a few clicks away and DVD and CD ROM eCourses can be with you in a matter of days. There's no paperwork and no fuss.
- Flexibility is built in. Learn when it suits your business and your colleagues, with training designed to fit in around your work patterns and personal life.
- You learn at your own level and at your own pace. Individuals remain in control of their learning and can fill in knowledge gaps rather than cover ground they're already familiar with.
- Team Managers or course buyers can track their employees' progress. Our online eCourses have an inbuilt tracking system ensuring that employees remain on schedule.


