Straight Talking: The Art of Assertiveness

Introduction

From the boardroom to the factory floor, confident and assertive staff are vital if any business is to thrive: they build better relationships, enjoy greater respect from colleagues, work more efficiently and experience increased job satisfaction. And the great news is that assertiveness skills can be learnt - just like any other business skill.

Straight Talking: The Art of Assertiveness will help any business professional take the first steps towards a more assertive attitude. Whether they need to learn how to say ‘no’ to unreasonable requests from customers or deliver constructive criticism to a team member who’s under-performing, this course will give them new skills to ensure that their voice is heard and that their ideas and opinions are respected.

Who is the course for?

Straight Talking: The Art of Assertiveness is suitable for anyone who lacks the confidence to talk about their views and ideas honestly and positively, and anyone who struggles to achieve a desired outcome when negotiating.

This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.

What will you get from this course?

When you have completed this course you will be able to:

• understand the techniques of assertiveness
• understand why aggressive behaviour doesn't work in the long run
• deal with aggressive behaviour in others
• establish a negotiating position and stick to it
• know how to give and receive criticism

Course features

Famous faces including John Cleese, Peter Capaldi and Jennifer Saunders will show you the basic rules of assertive behaviour, how to get your message across, deal with aggressive behaviour and handle criticism in different office-based situations.

Set in everyday surroundings, well-known performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them. The familiar settings and witty role play will help you to apply the material to your own workplace.

Before you begin you’ll take a short test to help identify any knowledge gaps. As you work through the course you’ll be presented with simple exercises to check your learning.

You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.

Other courses you might be interested in

Negotiating: Tying the Knot, Briefing Skills, The Grapevine: Communicating in a World of Change

Course code

104198BT004

Five reasons to enrol on an eCourse - today!

• You get value for money. Competitively priced, eCourses take place on-site so there's no need to waste valuable time and money travelling to a course.
• You can start straight away. Online eCourses are just a few clicks away and DVD and CD ROM eCourses can be with you in a matter of days. There's no paperwork and no fuss.
• Flexibility is built in. Learn when it suits your business and your colleagues, with training designed to fit in around your work patterns and personal life.
• You learn at your own level and at your own pace. Individuals remain in control of their learning and can fill in knowledge gaps rather than cover ground they're already familiar with.
• Team Managers or course buyers can track their employees' progress. Our online eCourses have an inbuilt tracking system ensuring that employees remain on schedule.