The Grapevine: Communicating in a World of Change

Introduction

A 2007 survey [1] found that poor communication was the number one cause of conflict in the workplace. And the results of poor communication – a negative culture, a demotivated workforce, high staff turnover rates and a failure of staff to ‘buy-in’ to company values – almost always lower morale and hit business performance hard.

By improving the way it communicates with its staff, a business can go a long way towards eliminating conflict, raising morale and safeguarding productivity.

The Grapevine: Communicating in a World of Change provides a useful introduction to the art of successful communication in the workplace. The course has been developed to help managers refresh and develop their communication skills so that they can play a more active role in motivating staff and persuading them to ‘buy in’ to business objectives.

[1] Source: Biz Momentum Pty Ltd.

Who is the course for?

The Grapevine: Communicating in a World of Change is suitable for anyone working in a company where there is a lot of change and a lack of formal communication.

This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.

What will you get from this course?

When you have completed this course you will be able to:

• recall the four key steps to good communication
• recognise the importance of structured internal communication
• understand the benefits of holding regular team meetings
• follow the communication process

Course features

Famous faces including Peter Capaldi and Geraldine James will show you how to and how not to deliver internal communication. When a large customer goes into receivership a company manager fails to convey contingency plans properly to his team. When a key member of staff hands in his notice he realises his mistake and learns the importance of developing a structured communication process.

Set in everyday surroundings, well-known performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them. The familiar settings and witty role play will help you to apply the material to your own workplace.

Before you begin you’ll take a short test to help identify any knowledge gaps. As you work through the course you’ll be presented with simple exercises to check your learning.

You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.

Other courses you might be interested in

Negotiating: Tying the Knot, Briefing Skills, Straight Talking: The Art of Assertiveness

Course code

104198BT020

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