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How do I check the technical specification of a course?What plug-in will I need and how can I get it?
How do I clear Internet Explorer cache?
Pop up blocker. How do I turn this off?
General technical questions
How do I check the technical specification of a course?
Each of the eCourses has a basic technical specification for both hardware and software.
To check that your PC will run a course; select it from the catalogue and choose to view "technical requirements" or "try before you buy"
"Technical requirements" will inform you of the "hardware requirements" to run the course e.g. the pc's operating system (Windows 2000, XP etc) or internet browser (Internet Explorer 6) This section will also inform you of any "Software Requirements" to run the courses e.g. plug-ins (Adobe reader, Shockwave etc).
Some courses 'food hygiene' for example requires a cd-rom; this will be highlighted in "Technical Requirements"
The course catalogue page will allow you to "try before you buy". This will be a good test of your pc's compatibility. If this option doesn't allow the course to run you may need to check the technical spec of your PC.
If you are unsure please contact us and we will advise.
What plug-in will I need and how can I get it?
You may find that a plug-in programme is required to run your course. First check the technical specification of your course.
If your course requires a specific plug-in be installed on your PC you can download it by clicking on the appropriate link below and following onscreen instructions*
Adobe Flash Player
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&ogn=EN_US-gntray_dl_getflashplayer
Adobe Shockwave
http://www.adobe.com/shockwave/download/download.cgi
Adobe Reader
http://www.adobe.com/products/acrobat/readstep2.html?ogn=EN_US-gntray_dl_get_reader
QuickTime Player
http://www.apple.com/quicktime/download/
*When downloading the plug-in you may be automatically asked to install a "google toolbar". We recommend you 'un-tick' the box to stop this.
How do I clear Internet Explorer cache?
It is good practice to empty your Internet Explorer cache on a regular basis; this could help your learndirect Business eCourse run smoothly and bookmark correctly.
- To do this select 'tools' from the Internet Explorer toolbar menu.
- Scroll down and click 'internet options'
- From the 'general tab' click 'delete cookies' and 'delete files'
- To close select 'ok'
Pop up blocker. What can I do?
Before you launch your course, please check here to see if you have a pop-up blocker installed.* Pop-up blockers need to be disabled for the courses to run correctly.
If your pop-up blocker is configured to block the site you will see the screen as below:
To configure the blocker to allow you to launch your course, click on the 'toolbar' and select 'always allow pop-ups from the site'
*alternatively you can check to see if you have a pop-up blocker installed by selecting to 'try before you buy' a course from the catalogue.
General Technical Questions
Will my course remember where I left off when I return to it?
All of the courses have a progress indicator, which will tell you which modules you have started, not yet started and completed. It is good practise to regularly 'clear your internet explorer cache' to support this function
Why can't I launch download files within my course?You will need to enable the automatic prompting for file downloads in your security settings. [click here for instructions on how to do this]
Will my firewall affect course access?Firewalls protect your computer against malicious attacks over the internet such as 'Virus' and help prevent unauthorised access to your computer and network. It may be that you have a software firewall installed on your computer, or in a larger organisation all traffic may pass through a centralised firewall. Either way, a firewall may prevent some courses, or content from being accessible and if you have problems with accessing content then ensure that your firewall is not rejecting content. Your system administrator or IT support department may be able to help you.
Why doesn't the audio work on my course?If you have problems with audio, check that you have a sound card installed on your machine and that the speakers or headphones are correctly connected to the PC's soundcard (not plugged in to your CD-Rom drive's headphone socket).